Terms & Conditions.

1. Introduction

Welcome to Scanlon’s Cleaners, Inc. (“Scanlon’s,” “we,” “us”). These Terms and Conditions govern your use of our website, our app, our stores, and our pick-up and delivery service. By using any of them, you agree to be bound by these terms.

2. Services

Scanlon’s provides dry cleaning, wash & fold laundry, fine rug cleaning, wedding gown cleaning and preservation, textile restoration, UGG and sheepskin cleaning, alterations and repairs, household items, and commercial and rental linens. We serve you at our stores in Kingston and Rhinebeck, at our drop-off counter inside Melange in Phoenicia, and through pick-up and delivery on our Hudson Valley routes. Service details, pricing, turnaround times, and availability are subject to change without notice.

Pick-up and delivery

• Pick-up and delivery is available at addresses on our routes, on each route’s set days.
• Leave your order out before 9 AM on your pick-up day, in the spot you’ve noted in your driver instructions.
• Routes usually run between 9 AM and 5:30 PM. We can’t guarantee an arrival time within that window: weather or a busy route can make the driver late.
• If we have to cancel a day on the road, usually for winter weather, we text you and move your order to the next available pick-up date. If that date doesn’t suit you, change it in your account.
• You’re responsible for your items while they’re on your property, waiting for pick-up or after delivery, so please choose a safe spot.

3. How we use your information

How we collect, use and share your information is explained in our Privacy Policy.

4. Account registration

To book pick-up and delivery, buy a plan, or use our app, you need an account. You agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized use
• Accept responsibility for all activities under your account

5. Orders and payments

All orders placed through our website, our app, or in-store are subject to acceptance by Scanlon’s Cleaners. We reserve the right to refuse or cancel any order for any reason. Payment is due at the time of service unless other arrangements have been made. Payments are processed securely through our app, and we accept all major credit and debit cards. If your card expires or is declined, we text and email you with instructions to update it. Our current prices are on our Pricing page. Prices are subject to change without notice.

Some charges to know about:

• Retail wash & fold has a 15 lb minimum: an order that weighs less is charged as 15 lb.
• On a wash & fold plan, anything over your plan’s bags is charged at the standard retail rate.
• If you confirm a pick-up and nothing is left out, we charge a $20 no-show fee. Cancel the order if you have nothing for us that week.
• Items brought in with excessive animal hair are charged an additional fee for removal.

6. Service limitations

While we take great care with all items, Scanlon’s Cleaners is not liable for:

• Damage to items with pre-existing wear, defects, or fragile embellishments
• Color loss or shrinkage due to the nature of the fabric or dye
• Damage that results from following an item’s care label (see Care labels below)
• Items left unclaimed for more than 180 days (see section 7, Unclaimed items)
• Items while they’re on your property, waiting for pick-up or after delivery
• Missing items reported after an order has left our store, so please check your order before you leave
• Loss or damage resulting from circumstances beyond our reasonable control

We recommend customers disclose any stains, damage, or special care instructions when dropping off items. Our goal is to restore your items to as close to new condition as possible, but we are sometimes limited by the materials, methods, and accessories the manufacturer used, and by the condition of your items.

Care labels

We rely on accurate care labels. Under the Federal Trade Commission’s Care Labeling Rule, manufacturers must label their items with at least one safe cleaning method, and we use it to decide the safest way to clean each item. If an item is damaged because its label’s directions don’t hold up, the manufacturer is responsible for replacing or refunding it. Items without a care label are cleaned at our discretion: if you know the label is missing and how the item should be cleaned, please tell us when you drop it off.

7. Unclaimed items

We hold finished orders for 180 days from the date they’re ready. Before that time runs out, we’ll try to reach you by text, email or phone using the details on your account. Items still unclaimed after 180 days may be donated to charity or recycled, and we’re no longer responsible for them.

8. Intellectual property

All content on this website, including text, graphics, logos, and images, is the property of Scanlon’s Cleaners or its content suppliers and is protected by copyright laws. You may not reproduce, distribute, or use any content without our express written permission.

9. User conduct

You agree not to:

• Use our website for any unlawful purpose
• Attempt to interfere with the proper functioning of our website
• Upload or transmit any harmful or malicious code
• Collect information about other users without their consent

10. Third-party links

Our website may contain links to third-party websites. These links are provided for your convenience only. We do not endorse or assume responsibility for the content, privacy policies, or practices of any third-party sites.

11. Limitation of liability

To the fullest extent permitted by law, Scanlon’s Cleaners shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or services. Claims for misplaced or damaged items are settled as described below. For any other claim, our total liability shall not exceed the amount paid for the specific service giving rise to the claim.

Misplaced items

We reserve a 30-day period to track down a missing item, starting from the day you first ask for it. If we can’t locate it, we settle with a claim. To process the claim, we need the original receipt of purchase for the item; with it, the claim is paid with depreciation according to the Dry Cleaning & Laundry Institute. If an original receipt can’t be provided, the claim is paid in store credit.

Damaged items

Items that become damaged in dry cleaning are compensated, factoring in depreciation, according to the Fair Claims Guide of the Dry Cleaning & Laundry Institute.

12. Indemnification

You agree to indemnify and hold harmless Scanlon’s Cleaners, its owners, employees, and agents from any claims, damages, or expenses arising from your use of our services or violation of these terms.

13. Modifications to terms

Scanlon’s Cleaners reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

14. Governing law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions.

15. Dispute resolution

Any disputes arising from these terms or your use of our services shall be resolved through good faith negotiation. If negotiation fails, disputes may be brought in the appropriate courts of the State of New York.

16. Severability

If any provision of these Terms and Conditions is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17. Entire agreement

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and Scanlon’s Cleaners regarding your use of our website and services.

18. Contact information

If you have any questions about these Terms and Conditions, please contact us at:

Scanlon’s Cleaners, Inc.
722 Ulster Ave
Kingston, NY 12401
845-338-6146
office@scanlons.com

Related page: Privacy Policy.